ac66 Terms & Conditions — Know Your Rights and Obligations

These Terms & Conditions ("Terms") govern your access to and use of the ac66 platform, including all services, products, features, and content offered by ac66 ("the Platform", "we", "us", "our"). By accessing the Platform, completing the registration process, making a deposit, or placing a bet, you ("the User", "you", "your") confirm that you have read, understood, and unconditionally agreed to be bound by these Terms in their entirety.

These Terms should be read in conjunction with our Privacy Policy and our Responsible Gaming Policy, each of which forms an integral part of the overall agreement between you and ac66. In the event of any conflict between these Terms and any other document published on the Platform, these Terms shall take precedence unless explicitly stated otherwise in writing by ac66.

If you are accessing the ac66 Platform on behalf of another person or entity, you represent and warrant that you have the authority to bind that person or entity to these Terms, and references to "you" in these Terms shall include that person or entity.

To register and maintain an account on ac66, you must satisfy all of the following eligibility requirements at all times during your use of the Platform:

• Age: You must be at least 21 years of age. ac66 enforces a strict 21+ age policy across all products and markets without exception. Providing false date-of-birth information during registration is a material breach of these Terms and will result in immediate account closure and forfeiture of any balance.
• Jurisdiction: You must be physically located in a jurisdiction where access to online betting and casino platforms is not prohibited. It is your sole responsibility to determine whether your use of ac66 is lawful in your location.
• Legal capacity: You must have the full legal capacity to enter into a binding agreement. Persons who have been declared legally incompetent or who are subject to court-ordered guardianship may not register.
• One account per person: Each individual may hold only one registered account with ac66. Operating multiple accounts, whether under your own identity or using the identity of another person, is strictly prohibited.
• Not an ac66 employee: Current employees, contractors, and immediate family members of ac66 staff are not permitted to hold player accounts or participate in any real-money wagering activity on the Platform.
• Self-exclusion status: If you have previously requested self-exclusion from ac66, you may not register a new account during the active exclusion period. Attempting to circumvent a self-exclusion by registering under a different name or identity is a serious breach of these Terms.

To access real-money services on ac66, you are required to complete the registration process and provide accurate, complete, and current information. ac66 reserves the right to request identity verification documents at any point, including but not limited to:

• Government-issued photo ID: National ID card, passport, or driving licence clearly showing your full legal name and date of birth.
• Proof of address: A utility bill, bank statement, or government correspondence issued within the past three months showing your current residential address.
• Payment method verification: Evidence of ownership of the bKash, Nagad, Rocket, Upay, or bank account used for deposits and withdrawals.
• Source of funds: In cases where ac66's compliance team flags a need for enhanced due diligence, documentation evidencing the legitimate source of funds deposited may be required.

You are responsible for maintaining the confidentiality of your ac66 login credentials. You must not share your username, password, or one-time PIN with any third party. ac66 will never ask for your full password via email, live chat, or any other communication channel. Any activity carried out under your account credentials is deemed to have been authorised by you, and ac66 accepts no liability for losses arising from unauthorised access resulting from your failure to maintain credential security.

You must notify ac66 immediately via the support email at [email protected] if you suspect that your account has been accessed without your authorisation.

All financial transactions on the ac66 platform are conducted in Bangladeshi Taka (BDT, ৳). ac66 supports the following deposit and withdrawal methods for players in Bangladesh:

• Mobile wallets: bKash, Nagad, Rocket (Dutch-Bangla Bank), and Upay (United Commercial Bank). These are the primary and fastest payment channels available on the Platform.
• Cards: Visa and Mastercard debit or credit cards may be accepted subject to your issuing bank's policies on transactions with online gaming platforms.
• Bank transfer: Direct bank transfer to ac66's designated account may be available for larger transactions. Processing times for bank transfers are typically 1–3 business days.

The minimum deposit on ac66 is ৳200. The minimum withdrawal is ৳500. Withdrawals are processed to the same payment method used for the most recent deposit, subject to verification requirements. ac66 does not charge internal processing fees on standard withdrawals; however, your payment provider may apply their own fees, which are outside ac66's control.

Withdrawals are typically processed within 1–4 hours on business days following successful completion of any required KYC (Know Your Customer) verification. ac66 reserves the right to delay withdrawal processing for up to 5 business days in cases where additional identity or fraud verification is required. Funds will not be withdrawn to a third-party payment method — withdrawals must be made to an account or wallet registered in your own name.

ac66 offers a range of bonuses and promotional offers to eligible registered players. All bonuses are subject to the specific terms and wagering requirements published alongside each individual promotion. General bonus terms that apply across all ac66 promotions are set out below:

• Wagering requirements: Bonus credit is subject to a minimum wagering requirement before it can be converted to withdrawable funds. The applicable multiplier is stated clearly in each promotion's individual terms.
• Eligible games: Not all games contribute equally to wagering requirements. Typically, slots contribute 100%, live casino games contribute between 10% and 20%, and certain games may be excluded entirely. The contribution rate for each game category is specified in the relevant promotion terms.
• Expiry: Bonus credit and associated wagering requirements expire within the timeframe specified in the promotion. Expired bonus credit is forfeited automatically and cannot be reinstated.
• One bonus per promotion: Each eligible player may claim each promotion once unless the promotion terms explicitly state otherwise. Using multiple accounts to claim the same bonus constitutes fraud and will result in account closure.
• ac66's discretion: ac66 reserves the right to withdraw, modify, or cancel any promotion at any time. Any promotional offer found to have been accessed or exploited in bad faith — including through arbitrage, matched betting patterns, or coordinated abuse — may be voided, and the relevant accounts may be suspended.
• Seasonal promotions: Promotions tied to seasonal events such as BPL, IPL, Eid, or Pohela Boishakh are valid only during the specified promotional period and are subject to stock or quota limits where applicable.

All sports bets placed on ac66 are governed by the specific sport rules applicable to that market. The following general betting rules apply across all sportsbook markets:

• Bet acceptance: A bet is not confirmed until ac66's system issues a bet confirmation with a unique bet ID. In the event of a technical fault during bet placement that prevents confirmation, the bet will be voided and the stake returned to your account balance.
• Odds changes: Odds are subject to change at any time up until the moment a bet is accepted and confirmed. Once a bet confirmation is issued, the odds at that moment are locked in regardless of subsequent market movements.
• Live betting: In-play bets are subject to a delay between the action occurring in the live event and the closing of the relevant market. ac66 reserves the right to void in-play bets placed after a material outcome (such as a wicket, goal, or penalty) has occurred but before that outcome was reflected in the market.
• Palpable errors: ac66 reserves the right to void any bet offered or accepted as a result of a manifest error in odds, market selection, or event data. A palpable error includes but is not limited to odds that are materially incorrect due to a data feed failure or human error.
• Casino games: All casino game outcomes are governed by certified random number generators (RNGs). Game results are final once confirmed by the game's software. Disputes regarding casino game outcomes must be submitted to ac66 support within 14 days of the game round in question.
• Maximum payout: ac66 applies a maximum single-bet payout cap. The specific cap applicable to each sport and market is displayed in the relevant market information panel before bet placement.

ac66 is committed to promoting responsible gaming. We provide a range of tools designed to help players maintain control over their gambling activity. These tools are accessible directly from your account dashboard at all times:

• Deposit limits: Set daily, weekly, or monthly limits on the total amount you can deposit into your ac66 account. Reductions to deposit limits take effect immediately; increases require a 24-hour cooling-off period.
• Loss limits: Set a cap on the maximum amount you are willing to lose within a defined period. Once the loss limit is reached, no further bets can be placed until the period resets or you contact support to modify the limit.
• Session time limits: Set a maximum duration for each login session. You will receive a warning when approaching the limit and will be logged out automatically when the limit is reached.
• Cooling-off periods: Take a temporary break from gambling for a defined period (24 hours, 7 days, 30 days, or a custom period). During a cooling-off period, you cannot log in or place bets.
• Self-exclusion: Request permanent or long-term self-exclusion from the ac66 platform. Self-exclusion requests are processed within 24 hours and take effect immediately. Permanent self-exclusion cannot be reversed. For long-term exclusion, the minimum exclusion period is 6 months.

If you believe that your gambling is causing harm to yourself or others, we strongly encourage you to visit our Responsible Gaming page or contact our support team directly at [email protected]. Our support agents are trained to assist players experiencing gambling-related difficulties and can activate any of the above tools on your behalf.

The following activities are strictly prohibited on the ac66 platform. Engaging in any prohibited conduct will result in immediate suspension or permanent closure of your account, forfeiture of any pending withdrawals, and may result in referral to relevant law enforcement authorities:

• Providing false, misleading, or fraudulent information at any stage of registration, verification, or ongoing account management.
• Attempting to register or maintain more than one account, whether under your own name or by using the identity of another person.
• Using the Platform for any purpose related to money laundering, terrorist financing, or any other financial crime.
• Colluding with other players or third parties to gain an unfair advantage in any game or betting market.
• Using automated bots, scripts, AI-assisted betting tools, or any other software designed to place bets without direct human interaction, except where ac66 has explicitly authorised such use in writing.
• Exploiting software bugs, pricing errors, or technical vulnerabilities in the Platform for financial gain. Any winnings derived from a known platform error are not withdrawable and will be reversed.
• Attempting to access another player's account, or assisting a third party in doing so.
• Making chargebacks or payment reversals in bad faith after having received the corresponding bonus or winnings.
• Engaging in abusive, threatening, discriminatory, or harassing behaviour toward ac66 staff or other players via any communication channel.

All content on the ac66 platform — including but not limited to the ac66 brand name, logo, trade dress, website design, graphics, game interfaces, software, text, and data compilations — is the exclusive intellectual property of ac66 or its licensed content partners and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your personal, non-commercial entertainment purposes only. This licence does not permit you to: copy, reproduce, or redistribute any Platform content; reverse-engineer any part of the Platform's software; use the ac66 brand name or logo without prior written consent; or create derivative works based on any Platform content.

Game titles and associated intellectual property (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, PG Soft, Ezugi, Spribe, and all other game provider trademarks) remain the property of their respective owners and are used on ac66 under valid commercial licences.

ac66's collection, storage, processing, and use of your personal data is governed by our Privacy Policy, which forms part of these Terms. By registering an account, you acknowledge that you have read and accepted the Privacy Policy.

ac66 processes personal data for the purposes of account management, identity verification, fraud prevention, regulatory compliance, customer support, and the delivery of personalised promotional offers (where you have not opted out). ac66 does not sell your personal data to third parties. Data shared with payment processors (including bKash, Nagad, Rocket, and Upay) is limited to the minimum information required to process your transaction.

ac66 applies 256-bit SSL encryption to all data transmitted between your device and the Platform. Your bKash or Nagad PIN is never transmitted to or stored on ac66 servers. Mobile wallet transactions are processed through secure direct integrations with the respective payment providers' APIs.

To the maximum extent permitted by applicable law, ac66 and its officers, directors, employees, agents, and technology partners shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:

• Loss of profits, winnings, or anticipated savings resulting from Platform downtime, technical faults, or service interruptions.
• Loss or corruption of data arising from network failures, device malfunctions, or third-party software issues.
• Delays in withdrawal processing attributable to your payment provider's own processing times or compliance requirements.
• Any financial loss resulting from your failure to maintain the security of your account credentials.
• Outcomes of sports events, match results, or game rounds that are outside ac66's control.

ac66's total aggregate liability to you in respect of any single claim shall not exceed the total amount deposited by you into your ac66 account during the 30-day period immediately preceding the event giving rise to the claim.

ac66 reserves the right to suspend, restrict, or permanently close any account at its sole discretion, with or without prior notice, in circumstances including but not limited to:

• Breach of any provision of these Terms or any related policy document.
• Reasonable suspicion of fraudulent activity, money laundering, or any other criminal conduct.
• Failure to complete required identity verification within the timeframe requested by ac66's compliance team.
• Discovery that the account holder does not meet the eligibility requirements set out in Section 2.
• Receipt of a valid law enforcement or regulatory request requiring account suspension or data preservation.
• Extended inactivity — accounts that have recorded no login activity for 12 consecutive months may be designated as dormant. ac66 will notify you via your registered email address before applying any dormancy deduction to your balance.

You may close your own ac66 account at any time by submitting a written closure request to [email protected]. Upon account closure, any remaining withdrawable balance (subject to verification requirements) will be returned to your registered payment method within 5 business days. Bonus credit that has not met wagering requirements will be forfeited upon account closure.

ac66 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, ac66 will notify registered users via the email address associated with their account and will publish the updated Terms on this page with a revised effective date.

Your continued use of the ac66 Platform following the publication of amended Terms constitutes your acceptance of those amendments. If you do not agree with the revised Terms, you must cease using the Platform and submit a written account closure request to [email protected] before the amended Terms take effect. Continued participation in any betting or gaming activity after the effective date of an amendment shall be deemed full acceptance of the updated Terms.

ac66 recommends that you review these Terms periodically to stay informed of any updates. The date at the top of this document indicates when the Terms were last revised.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the ac66 support team using the details below. All correspondence must be conducted in English.

• Support email: [email protected] (plain text — not a clickable link)
• Live chat: Available 24/7 from within your ac66 account dashboard. Average response time: 2–5 minutes.
• Operating hours for email responses: Bangladesh Standard Time (BST, UTC+6), Monday to Sunday, 09:00–22:00. Emails received outside these hours will be responded to on the next available business day.

Formal complaints should be submitted in writing to [email protected] with the subject line "Formal Complaint — [Your Account Username]". ac66 aims to acknowledge all formal complaints within 24 hours and to provide a full written response within 5 business days of receipt.