Responsible Gaming
at ac66
ac66 is committed to providing a safe, fair, and enjoyable betting environment for all registered players across Bangladesh. Our responsible gaming programme gives you full control over your play — with practical tools, clear limits, and expert guidance available 24/7.
Be Fun and in Control
At ac66, we believe that online betting and casino gaming should be an enjoyable leisure activity — never a source of financial hardship, emotional stress, or personal harm. As Bangladesh's leading online gaming platform, ac66 takes its duty of care to players seriously. We have designed our responsible gaming framework to be practical, accessible, and effective for every registered player, regardless of their level of experience or the size of their deposits.
Responsible gaming at ac66 is not simply a policy document — it is a living programme that runs across every layer of the platform. From the moment you register an account, ac66 applies age verification controls to confirm that all players are 21 years of age or older. Throughout your time on the platform, you have access to a full suite of player-controlled tools that let you set spending boundaries, take breaks, or step away entirely if you feel that gambling is no longer a positive experience.
Problem gambling can affect anyone. It does not discriminate by income, occupation, age, or background — although it is worth noting that the risks increase when gambling moves from recreational play to a coping mechanism for stress, financial pressure, or emotional difficulties. If you recognise any of the warning signs described on this page, please use the tools available to you immediately or reach out to our support team for confidential, non-judgmental guidance.
ac66 staff members are trained to identify signs of problem gambling behaviour and to offer appropriate support. If our responsible gaming team identifies patterns in your account activity that suggest a potential problem — such as rapidly increasing deposit frequency, loss-chasing behaviour, or self-exclusion requests followed by immediate re-registration attempts — we reserve the right to proactively contact you and, in serious cases, to temporarily restrict your account pending a responsible gaming review.
Set a Deposit Limit
Decide your weekly or monthly budget before you play. Log in to your ac66 account dashboard and set a firm deposit ceiling that cannot be raised for 48 hours after any change request.
Use the Reality Check Timer
Enable session time reminders so ac66 notifies you of how long you have been playing at regular intervals of your choosing — 30, 60, or 120 minutes.
Take a Time-Out
Need a short break? Use the time-out feature to pause your account for 24 hours, 7 days, or 30 days. During a time-out, you cannot log in or place bets.
Request Self-Exclusion
For a longer break, request self-exclusion for 3, 6, or 12 months — or permanently. Self-exclusion is immediate and irreversible for the chosen duration.
Contact Support
Our responsible gaming team is available via live chat and email at [email protected]. All responsible gaming conversations are treated with strict confidentiality.
Problem gambling can develop gradually. The earlier these signs are recognised, the easier they are to address. If you identify with three or more of the behaviours below, we strongly encourage you to use our self-exclusion or time-out tools and to speak with our support team.
Chasing Losses
Placing increasingly large bets to recover money lost in previous sessions, rather than accepting that losses are part of normal play.
Losing Track of Time
Regularly spending far longer on the platform than planned, losing awareness of how much time has passed during a gaming session.
Gambling With Essential Funds
Using money set aside for rent, utilities, food, or family expenses to fund gambling activity, or borrowing money specifically to gamble.
Hiding Gambling Activity
Concealing the extent of gambling from family members, friends, or colleagues, or feeling the need to minimise or lie about the amount being spent.
Emotional Dependence
Gambling as a way to escape stress, anxiety, depression, loneliness, or difficult life circumstances rather than as a form of entertainment.
Inability to Stop
Repeatedly trying to cut down or stop gambling without success, or feeling restless, irritable, and anxious when not gambling.
Every ac66 account comes with a full set of responsible gaming controls, accessible directly from your account dashboard. These tools are free, immediate, and — where applicable — protected against reversal for a cooling-off period to ensure they are genuinely effective.
Deposit Limits
Set a daily, weekly, or monthly cap on the total amount you can deposit into your ac66 account. Once the limit is reached, no further deposits are accepted until the period resets. Limits can be lowered at any time with immediate effect. To raise a limit, a 48-hour cooling-off period applies.
Immediate EffectLoss Limits
Define the maximum net loss you are prepared to accept over a set time period. If your losses reach the threshold you have set, ac66 will automatically prevent further play until the period resets. This tool is particularly effective at protecting players during losing streaks.
Auto-EnforcedSession Time Limits
Set a maximum session duration so that ac66 automatically logs you out after a defined period of continuous play. You can choose session limits of 1, 2, 3, or 4 hours. The system will warn you 10 minutes before the limit is reached so you can finish any active bets.
Up to 4 HoursReality Check Reminders
Enable pop-up reminders at regular intervals during your play session. Each reminder displays how long you have been playing and your net win/loss position for the session, helping you make informed decisions about whether to continue or take a break.
Every 30–120 MinTime-Out
Take a structured break from your ac66 account for a defined period — 24 hours, 7 days, or 30 days. During a time-out, your account is suspended for play and deposit purposes. Any pending withdrawals will still be processed normally. Time-outs cannot be cancelled early.
Cannot Be ReversedSelf-Exclusion
Request a longer-term or permanent exclusion from ac66. Self-exclusion periods of 3 months, 6 months, 12 months, or permanent exclusion are available. During self-exclusion, your account is fully closed for all betting and casino activity. Permanent self-exclusion is irreversible.
Permanent OptionThe following questions are designed to help you reflect honestly on your relationship with gambling. Answer each question based on your behaviour over the past 12 months. There are no right or wrong answers — this is a private self-assessment tool for your own benefit.
- Have you ever gambled with money that was intended for essential expenses such as rent, bills, food, or school fees?
- Have you ever borrowed money from family members, friends, or financial institutions to fund gambling?
- Have you ever felt the urge to gamble more after losing in order to win your money back?
- Have you ever felt irritable, anxious, or restless when you were unable to gamble for a period of time?
- Have you ever tried to cut down or stop gambling but found it difficult or impossible to do so?
- Has gambling ever negatively affected your work, studies, personal relationships, or mental wellbeing?
- Have you ever concealed the extent of your gambling from people who are close to you?
- Have you ever gambled as a way to cope with stress, sadness, loneliness, anxiety, or difficult life events?
Log In to Your Account
Access your ac66 account using your registered username and password. If you are locked out or have forgotten your credentials, contact support at [email protected] and request an assisted self-exclusion — our team can apply the exclusion directly without requiring you to log in.
Navigate to Responsible Gaming Settings
From the account dashboard, select Settings, then choose the Responsible Gaming tab. All available tools — deposit limits, loss limits, time-out, and self-exclusion — are listed on this page.
Select Self-Exclusion Duration
Choose your preferred exclusion period: 3 months, 6 months, 12 months, or permanent. Review the terms of the exclusion carefully — once confirmed, the exclusion takes effect immediately and cannot be reversed during the chosen period.
Confirm Your Decision
You will be asked to confirm your self-exclusion request by re-entering your password. This step prevents accidental activations. Once confirmed, your account is immediately suspended for all betting, casino, and deposit activity.
Withdrawal of Remaining Balance
Any remaining account balance at the time of self-exclusion will be paid out to your registered bKash, Nagad, or Rocket wallet within 3–5 business days. You will receive a confirmation email at your registered address once the withdrawal is processed.
ac66 operates a strict 21+ age policy across all services, including sportsbook betting, live casino, slots, card games, and any other real-money activity on the platform. This policy applies to all players in Bangladesh without exception.
Age verification is conducted at the point of registration using government-issued identity documents. Players who cannot provide satisfactory age verification will not be permitted to access real-money services. In cases where ac66's responsible gaming team suspects that a registered player may be under the age of 21, the account will be suspended immediately pending a full KYC review.
ac66 asks all adult players to take an active role in preventing underage gambling within their households. If you share a device with younger family members, ensure that your ac66 account is always logged out after each session and that your login credentials are never disclosed to anyone under 21.
Reaching out for help is a sign of strength. ac66's responsible gaming team and external support organisations are available to assist any player who feels that gambling is becoming a problem.
ac66 Live Chat
The fastest way to reach our responsible gaming team. Access live chat from within your ac66 account dashboard, available 24 hours a day, 7 days a week including Eid and public holidays across Bangladesh.
Average response time: 2–5 minutes
Email Support
Send a detailed message to our responsible gaming team. Use the subject line "Responsible Gaming — Help Needed" for priority handling. All communications are treated with strict confidentiality.
[email protected]Confidential Conversations
All responsible gaming discussions with ac66 staff are treated as strictly confidential. Your conversations are never shared with other players, family members, or third parties without your explicit written consent, except where required by law.
Operated with dignity and respect
Play Safely — Enjoy ac66 Responsibly
Now that you are familiar with our responsible gaming tools, explore everything ac66 has to offer — cricket sportsbook, live casino, and slots — always within the limits you set for yourself. Players must be 21 years or older.